Refund & Cancellation Policy

Scope

This Policy applies to purchases of paid Easee software and services unless a separate written agreement provides otherwise.

Subscription Plans

Easee may offer monthly, quarterly and annual plans. Applicable prices, billing periods and features are presented before purchase.

Cancellation

Customers may request cancellation through the applicable Easee support or billing channel. Unless otherwise agreed or required by law, cancellation does not automatically create a refund for a period already purchased.

Refunds

Subscription payments are generally non-refundable once the applicable period has commenced, except where a refund is required by law, a duplicate payment occurred, an incorrect charge was made, Easee expressly approves a refund, or a separate written agreement provides otherwise.

Duplicate or Incorrect Charges

Customers should contact Easee promptly if they believe they were charged more than once or charged incorrectly. Easee will review confirmed errors and process an appropriate correction or refund.

Service Issues

Customers experiencing significant service issues should contact support. Easee will review the issue and take reasonable steps to resolve it. Any refund or other remedy will depend on the circumstances and applicable agreement.

Payment Processing

Payments may be processed through third-party payment providers. Refund timing may depend on the payment provider and financial institution.

Taxes

Applicable GST and other taxes may be charged as required by law and shown at purchase.

Changes

Easee may update this Policy from time to time and will publish the updated version.